When accessing the Website, we will learn certain information about you, both automatically and through voluntary actions you may take during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.
Children Under the Age Of 13
No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Opt In or Opt Out
If you “opt in” to receive information from us or others, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you may notify us at email@example.com. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third party who has been provided with your information in accordance with this policy.
Information We Collect About You
We may collect information about you when you visit and interact with this Website. Some of this information may be automatically collected, and some is collected when you interact with the Website.
Information Automatically Collected: We may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. The type of information that may be automatically collected may include date and time of access of the Website, your traffic pattern through our Website, any communications between your computer and our Website, the Internet protocol address of the computer that you are using, the domain and host from which you access the Internet, the type of computer you use, your Internet connection, your browser software and operating system, and the specific activities you are engaged in while visiting the Website.
The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.
Information You Provide to Us
We collect information about you when you register with us or contact us about services. We also collect information when you voluntarily complete customer surveys, take quizzes or assessments, complete questionnaires or applications, submit your contact information on an opt-in box or contact form, when you fill out forms, when you use search queries using our search feature, when you provide comments or other feedback, and when you open our emails or click links on our Website, in our marketing communications, or on social media. Website usage information is collected using cookies.
Information from which you can be personally identified may include your name, postal address, email address, telephone number, and credit card number (referred to as “Personal Consumer Information”) and/or any other identifier that permits the physical or online contacting of you in connection with your use of, or participation in any of the following: membership registration at the Website, contests, sweepstakes, promotions, surveys, forums, subscription registrations, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, visitors’ requests for free products or services or additional information (including via email to us) and in connection with other activities, services or resources we make available on any of our Websites. In all these cases, we will collect personal consumer information from you only if you voluntarily submit such information to us. Further, the Company may contact you based on the information you provide online whether in connection with your registration or in such places as the above described forums.
Of course, you may choose not to provide certain information to us, but if so, you may not be able to participate in certain activities and transactions available on the Website.
When you communicate with us electronically, via email, when opting to receive our newsletter or otherwise, you consent to our use of the information you have provided, and you further consent to receive electronic communications from us and our affiliated entities. If you would prefer not to receive such communications, you can opt out of our email lists by either clicking on the “opt out” link at the bottom of any email, or by emailing us directly at firstname.lastname@example.org.
How We Use Your Information
We collect information about you to send you our newsletters, email you notifications, improve our overall performance, and if you agree, to provide you with information about our services we think may be of interest to you.
Personal information which you supply to us may be used in a number of specific ways, for example:
- to email you our newsletter
- to email you about in-person events we have coming up that you might want to attend
- to share information about services we think you might be interested in
- for fraud prevention
- for audit and debt collection purposes
- for statistical analysis
- for use by our employees, affiliates and referral partners, contractors or outside vendors in any of the above activities
- We use your information collected from the Website to personalize your repeat visits to our Website. We will not share your personal information to other companies so that they may offer you their products and services. We are very selective about the other companies and organizations we choose to partner with so rest assured that any recommendation from us to a company, product or service will be of a similar quality to the products and services we offer ourselves
- If required by court order or law, we will share your information with law enforcement agencies or courts of law.
We would like to send you information about services of ours and other companies that we are affiliated with that may be of interest to you. If you have consented to receive marketing, we will use your personal information to do that.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to our other companies or those affiliated with us.
If you no longer wish to be contacted for marketing purposes, please email us at email@example.com.
Access to Your Information and Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some of your personal information, please email us at firstname.lastname@example.org. We may make a small charge for this service, just to cover our costs.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We may use “cookies” and/or other technologies or files (collectively, “cookies”) to identify how visitors make use of this Website. Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the Website and to compile statistical reports on Website activity. The information may include the date and time of Website visits, the specific pages viewed, time spent at our site and on specific pages, and the websites visited just before and just after our own, as well as your IP address.
This tracking information may be used to help us improve and enhance the Website experience for all of our visitors or for you individually. If you would prefer not to have such cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by so rejecting the cookies, you may be unable to fully access the offerings on this Website.
Brook Hill reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media Website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Security of Information
Brook Hill uses reasonable standards of confidentiality and security for this Website and for the Personal Consumer Information collected from the site. We also restrict our own employees’ access to Personal Consumer Information. However, it is possible that someone may intercept or access communications, transmissions and/or Personal Consumer Information. For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Email is not a secure form of communication. For this reason, please do not send private or confidential information to us via email. If you do so, it is at your own risk. Some of the information you provide on our Website may be transmitted securely via Secure Sockets Layer, or SSL. Credit card information and other sensitive information is never transmitted via email – only through secure pages on our Website.
You must also seek to protect against unauthorized access to any information that you use in connection with this Website, and you should remember to close the browser once you have completed your activities on the Website or if you have decided to step away from your computer.
In the event that we determine that there has been a security breach resulting the unauthorized disclosure of Personal Consumer Information to a third party, we will notify consumers whose Personal Consumer Information has been so disclosed by posting such information on the Website and, if email contact is possible, then we would send an email advising of the status.
Use and Sharing of Personal Consumer Information
Except as otherwise provided in this policy, we reasonably attempt to ensure that we never intentionally disclose any personal consumer information about you as an individual user to any third party without having received your permission (through opting in or similar procedures) except as provided for in this policy or otherwise as permitted or required under law.
We have the following exceptions to this policy: We will release specific information about you or your account to comply with any valid governmental inquiry or legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Website or a physical or property threat to you or others. We may also transfer user information, including personal consumer information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate change. We may provide access to your personal consumer information to our contractors, vendors and third-party applications that are performing services for us in connection with our Website or the services or products we offer.
In addition, on occasion, we may collect personal consumer information from you in connection with optional contests, special offers or promotions. We will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. Your participation in the contest, special offer or promotion constitutes your consent to such disclosure and use of such information.
Further, the information you enter when making a purchase will be shared with payment processors, financial gateways and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose of carrying out the transactions.
Please note that if you give out personal information online such as in a Facebook group, forum or message board, that information is not protected, may be visible to the public and other visitors of the site and can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you voluntarily post and we have no control over how such third parties may use your information. You disclose any personal information at your own risk.
In addition, you are responsible for the confidentiality of your information and password. You are responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password.
Sharing of User Content on the Website
When you voluntarily send us emails, questions, stories, photos and/or other User Content, you are authorizing us to use or post these materials on our Website or in social media. Please note that we will not return any materials provided to us.
The General Data Protection Regulation (GDPR) takes effect on May 25, 2018. This regulation standardizes data privacy laws across the European Union (EU). If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:
Right of Access: Find out what kind of personal information is held about you and get a copy of this information.
Right of Rectification: Ask for your information to be updated or corrected.
Right to Data Portability: Receive a copy of the information you’ve provided under contract so you can provide it to another organization.
Right to Restrict Use: Ask for your personal information to stop being used in certain cases, including if you believe that the personal information about you is incorrect or the use is unlawful.
Right to Object: Object to use of your information where a party is processing it on legitimate interest basis, and object to have your personal information deleted.
Right to Erasure: Request that your personal information be deleted in certain cases.
To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
How to Contact Us
Postal mail: 7291 Bellevue Rd, Forest VA 24551
Effective April 30th, 2022